COVID-19 Tele-Health Information

INTERNET USE:
​Are You Ready For Tele-HealthTherapy?

1. Do you have a laptop, tablet, desktop PC, smartphone or Mac which is 3 years old or newer?
   Older devices may struggle to run the program properly.
2. Is your space equipped with a modern internet connection that is reliable?
   Connecting directly to your router using an Ethernet cable for wired internet is recommended though wireless networks can work fine as well.
3. Have you downloaded Chrome or Firefox to your computer to use as your internet browser?
   Standard browsers such as Internet Explorer, Microsoft Edge or Safari on a Mac may encounter compatibility issues with the video software as those browsers are not as up to date with modern code.
4. Do you have access to a working webcam?
   Most modern laptops have built in webcams which will work great for online therapy! If you have a desktop PC or Mac you may need to purchase and set up an external webcam.
5. Are you comfortable navigating computer software?
   Doxy.me is simple and convenient to use. However, those who find computers to be confusing or frustrating in general may not be a good fit for online therapy.

If you are ready to see your therapist call us then your therapist will email a link to join them for a video call.​

Directions...

• Click on the link in the email provided by your therapist
• A window will display like the picture below.  Type in your name and click the "Check In" button.

• Make sure you enable your camera and Mic

• Wait for your therapist to join the session
• You are done

Microphone and Webcam Test: Click Here

PHONE USE:
If you do not have access to Internet, we are available by telephone as well.  Therapy and medication appointments can be done through the telephone.  Please have a working telephone number so when CA provider calls, you are available.  If your number has changed recently, please call 641-752-1585 and our support staff will be able to update your chart.